White Sun Crafts | Policies

White Sun Policies

STORE HOURS & SHIPPING

The online store is open 24 hours a day, 7 days a week, so enjoy shopping at any time!

For domestic (United States) orders, we ship through the U.S. Postal Service. Shipping rates are calculated as following:

From Up To Rate
1 item 4 items $6.80
5 items and up $13.45
Delivery time is 1-5 business days.

We currently do not have an option for international shipping. However, if you are interested in international shipping for your order, please contact us prior to submitting your order and we'll work something out.

Similarly, if you happen to know one of the artists personally, please contact us prior to submitting your order so we can make alternative arrangements to avoid shipping costs.

Packages          

Terms and Conditions          
TERMS & CONDITIONS

By submitting a purchase order for White Sun Crafts, you are agreeing to the following:

  • Adding to Orders Once an order is placed, we cannot add items to your order. You will need to submit a new order for the items you forgot.
  • Combining Orders If you place an additional order, shipping will be combined, but only if the previous order has not yet been packaged. If you're concerned about a shipping refund, please contact us prior to submitting the additional order.
  • Custom Orders/Special Requests If you request a special item specifcially for you, you must agree to payment prior to the item being made or ordered.
  • Refunds/Exchanges If you receive your order and find a damaged or missing item, you must contact us within 1 week of receiving your order. Any refunds or exchanges are at the discretion of White Sun Crafts.
    • If you receive an incorrect item, it must be unopened and re-sellable in order to receive a full refund. Again, you must contact us within 1 week of receiving the incorrect item.
    • You cannot exchange items based on "changing your mind" about a purchase.
    • White Sun Crafts does not offer store credit for refunds or exchanges.
  • Sales Tax White Sun Crafts is located in Missouri. Therefore, all Missouri customers are required to pay a sales tax rate of 8.225% (includes shipping).
  • Holding Orders Orders cannot be held. Unless noted otherwise, all orders placed by 9:00pm CST will be shipped the next day.
  • Lost/Missing Orders Tracking will be provided on all orders. Once USPS has verified that your package has been shipped, it is out of White Sun Crafts' control. Orders will be replaced at the buyer's expense if the order does not arrive.
  • Terms and Conditions The above Terms and Conditions are subject to change as necessary at any time. It is your responsibility as the buyer to stay updated on these terms.